How long does it take to create my custom sneakers?
Our custom sneaker creation process typically takes 2-3 weeks from design approval to completion. This includes design consultation, hand-painting, drying time, and quality inspection. Rush orders are available for an additional fee and can be completed in 5-7 business days.
Can I provide my own design or artwork?
Absolutely! We love working with your original artwork, photos, or design concepts. Simply upload your images during the order process or send them to us via email. Our artists will work with you to adapt your design to work perfectly on sneakers while maintaining the artistic integrity of your vision.
What sneaker brands and models do you customize?
We primarily work with Nike Air Force 1s, Nike Air Jordans, Adidas Stan Smiths, and Vans Old Skool models. These brands provide the best canvas for our artwork. If you have a specific model in mind, contact us to discuss compatibility with our customization process.
Do you offer design consultations?
Yes! We offer free 30-minute design consultations where our artists work with you to develop your concept. We'll discuss color schemes, themes, placement, and technical considerations to ensure your vision comes to life perfectly on your sneakers.
Can I request changes during the creation process?
Minor adjustments can be made during the initial design phase before painting begins. Once the painting process starts, major changes may not be possible without starting over, which would incur additional costs. We'll send you progress photos and confirmations at key stages.
What makes your custom sneakers different from printed designs?
Our sneakers are hand-painted by skilled artists using premium leather paints and sealers. This creates a unique, one-of-a-kind piece of wearable art that's durable and flexible. Unlike printed designs, our hand-painted artwork has texture, depth, and character that can't be replicated by machines.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and Afterpay for flexible payment options. All transactions are secured with SSL encryption for your protection.
Do you require payment upfront?
We require a 50% deposit to begin work on your custom sneakers, with the remaining balance due before shipping. For orders over $500, we offer payment plans through Afterpay or Klarna to make your custom sneakers more affordable.
Are there additional fees for complex designs?
Our base pricing covers most custom designs. However, extremely detailed artwork, special materials, or 3D elements may incur additional fees. We'll always discuss any extra costs during the design consultation before beginning work.
Do you offer refunds if I'm not satisfied?
Due to the custom nature of our work, we don't offer refunds once production begins. However, we work closely with you throughout the process to ensure satisfaction. If there's a quality issue with our workmanship, we'll make it right at no additional cost.
Can I get a quote before ordering?
Yes! Contact us with your design ideas, and we'll provide a detailed quote including all costs. Our pricing is transparent with no hidden fees. Complex designs or special requests will be clearly itemized in your quote.
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